These Terms & Conditions govern your use of the au328 platform, including all gaming, wagering, account, and payment services. By registering an account or placing a bet on au328, you confirm that you have read, understood, and agreed to every clause set out below.
You must be at least 21 years of age and a resident of Indonesia to hold an au328 account.
Each player is permitted to hold exactly one account. Duplicate accounts will be suspended and balances forfeited.
All deposits and withdrawals are processed in Indonesian Rupiah (IDR) via verified local banks and e-wallets.
All games use certified RNG technology. Manipulation, cheating, or abuse of technical errors is strictly prohibited.
In these Terms & Conditions, the following terms carry the meanings set out below unless context clearly requires otherwise:
| Term | Meaning |
|---|---|
| "au328" / "the Platform" / "we" / "us" | au328, the online casino and sportsbook platform accessible at https://au328.onl, together with all sub-pages, mobile interfaces, and associated services operated under the same brand. |
| "Player" / "you" / "your" | Any individual who has registered a real-money account on au328 or who accesses any part of the Platform. |
| "Account" | The individual, password-protected account registered by a Player on the au328 Platform, through which that Player accesses gaming services, manages funds, and claims promotions. |
| "Wallet Balance" | The aggregate of confirmed deposits, winnings, and credited bonuses held in a Player's Account, less confirmed withdrawals, wagers, and forfeited amounts. |
| "Bonus Funds" | Credits added to an Account as part of a promotional offer, which are subject to wagering requirements before they may be withdrawn as cash. |
| "Wagering Requirement" | The total amount a Player must bet using Bonus Funds — or a multiple of a deposit and bonus combined — before those funds become withdrawable as real money. |
| "KYC" | Know Your Customer — the identity and age-verification process through which au328 confirms a Player's identity, age, and payment method ownership. |
| "IDR" | Indonesian Rupiah, the official currency of the Republic of Indonesia and the exclusive transactional currency of the au328 Platform. |
| "Force Majeure Event" | Any event outside au328's reasonable control, including natural disasters, government actions, internet outages, cyberattacks, or changes in applicable law. |
Access to and use of the au328 Platform is subject to the following eligibility requirements, which are non-negotiable and strictly enforced:
21+ Age Restriction: By creating an au328 Account you confirm that you are 21 years of age or older. au328 reserves the right to request age-verification documentation at any time. Accounts found to be held by individuals under 21 will be immediately suspended, all winnings forfeited, and any deposit balance returned subject to verification.
To access real-money services on au328 you must complete the registration process in full and provide accurate, current information. The following conditions apply to all Accounts:
Each Player is entitled to hold exactly one Account on au328. Registering multiple accounts — whether under the same name, different names, shared devices, shared IP addresses, or shared payment methods — constitutes a serious breach of these Terms. In such cases, au328 reserves the right to suspend all associated accounts, void all pending wagers, and forfeit any Wallet Balance and Bonus Funds across those accounts without prior notice.
You must provide your real full name, a valid email address, your Indonesian mobile number, and your date of birth during registration. This information must match the identity documents you submit during KYC verification. Providing false, misleading, or incomplete registration details is grounds for immediate account suspension and forfeiture of funds.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. au328 will never ask for your password via email, live chat, or any other channel. You must notify au328 support immediately if you suspect unauthorised access to your Account. au328 accepts no liability for losses resulting from your failure to keep your login credentials secure.
You may request closure of your Account at any time by contacting au328 customer support. Upon closure, any remaining real-money Wallet Balance (net of incomplete bonus wagering requirements) will be refunded to your verified payment method within five business days. Bonus Funds that have not met wagering requirements will be forfeited upon account closure.
au328 operates a mandatory Know Your Customer process in line with responsible gaming and anti-money-laundering best practices. KYC verification may be requested at any time, including at registration, prior to first withdrawal, or when Account activity triggers an internal review.
Standard KYC verification is completed within 24 hours of document submission. Complex cases may take up to 72 hours. Withdrawal requests are placed on hold pending successful KYC completion. au328 will not be held liable for withdrawal delays caused by incomplete or incorrect document submission.
Document Security: All identity documents submitted to au328 are encrypted, stored securely, and handled in strict accordance with our Privacy Policy. Documents are used solely for verification purposes and are never shared with third parties except where required by applicable law.
All deposits to au328 are processed in Indonesian Rupiah (IDR). au328 accepts deposits via the following verified payment channels:
The minimum deposit amount is Rp 10.000. There is no maximum single-deposit ceiling for verified accounts. Deposits via e-wallet (OVO, DANA, GoPay, ShopeePay) are credited to your Wallet Balance within 60 seconds under normal operating conditions. Bank transfer deposits are credited within 5–15 minutes of confirmed receipt. au328 does not charge any deposit processing fees; however, your bank or e-wallet provider may apply their own transaction charges.
You must only deposit funds that legitimately belong to you. Deposits made using third-party payment accounts — including bank accounts or e-wallets registered in another person's name — are strictly prohibited and will result in account suspension and return of the deposit to the originating account, less any investigation administration costs. Deposits originating from credit facilities, loans, or borrowed funds are strongly discouraged and may trigger a responsible gaming review.
If a deposit is debited from your bank account or e-wallet but not reflected in your au328 Wallet Balance within 30 minutes, contact au328 live support with your transaction reference number. au328 will investigate and resolve confirmed failed credits within 24 hours.
Verified Players may submit withdrawal requests at any time, subject to the conditions below. au328 is committed to processing withdrawals faster than any comparable platform serving the Indonesian market.
au328 reserves the right to refuse or delay a withdrawal request where: (a) KYC verification is incomplete; (b) there is reasonable suspicion of fraudulent activity, bonus abuse, or money laundering; (c) the Player's Account has been flagged for investigation; or (d) the applicable wagering requirements on active bonuses have not been met. In all cases, au328 will communicate the reason for refusal or delay to the Player via live chat or email within 24 hours.
au328 offers a range of promotions to new and existing Players, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to the Indonesian cultural calendar (including Ramadhan, Idul Fitri, and Indonesian Independence Day on 17 August). All promotions are subject to the following general terms, supplemented by specific terms published on each individual promotion page.
New Players are eligible for the au328 Welcome Bonus on their first qualifying deposit. The specific bonus percentage, maximum bonus cap (in IDR), eligible games, and wagering multiplier are published on the promotions page and may change periodically. Players who opt out of the Welcome Bonus at registration are not eligible to claim it retroactively.
au328 employs automated and manual systems to detect bonus abuse, including but not limited to: low-risk or zero-risk wagering strategies designed to complete wagering requirements with minimal variance; coordinated multi-account bonus farming; and exploiting game weightings to meet requirements using excluded games. Where bonus abuse is detected, au328 reserves the right to void the relevant bonus, cancel associated winnings, and in serious cases permanently close the Account.
Transparency Commitment: au328 publishes full bonus terms — including wagering requirements, game weightings, expiry dates, and maximum withdrawal caps — on every promotion before it is claimed. We do not hide terms in footnotes. If you have any question about a bonus before claiming it, contact our 24/7 support team for clarification.
All games available on the au328 Platform — including live casino titles from Evolution Gaming and Pragmatic Play Live, slots from Pragmatic Play, PGSoft, NetEnt, and Microgaming, and crash games from Spribe — operate under the rules published within each game's information panel. Players are responsible for familiarising themselves with game rules before placing real-money wagers.
All non-live games on au328 use certified Random Number Generator (RNG) technology, independently audited for fairness. Published Return to Player (RTP) percentages are accurate at the time of publication and represent theoretical long-run averages; they do not guarantee specific outcomes in individual gaming sessions.
In the event of a game malfunction, software error, or communication failure that disrupts the normal operation of a game, all affected bets will be voided and stakes returned to the Players' Wallet Balances. au328 accepts no liability for any inconvenience, loss of anticipated winnings, or consequential damages arising from technical malfunctions. The principle "malfunction voids all pays and plays" applies across all game categories on the Platform.
The following conduct is strictly prohibited on au328 and will result in immediate Account suspension and forfeiture of all balances:
au328 is committed to promoting responsible gambling practices. The following tools are available to all account holders and can be activated at any time by contacting au328 customer support or through the account settings panel:
For further information on responsible gaming resources, please visit our dedicated Responsible Gaming page. If you believe your gambling behaviour is causing harm to yourself or others, contact au328 support immediately or seek assistance from a professional counselling service.
All content on the au328 Platform — including but not limited to the au328 brand name and logo, website design, graphics, text, software, game interfaces, promotional materials, and data compilations — is the exclusive intellectual property of au328 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of personal, non-commercial online gaming. You must not copy, reproduce, distribute, transmit, broadcast, publicly display, sell, licence, or otherwise exploit any content from the Platform for any commercial purpose without the express prior written consent of au328. Unauthorised use of Platform content will result in immediate Account termination and may give rise to civil and criminal liability.
To the fullest extent permitted by applicable law, au328 and its officers, directors, employees, technology partners, and payment service providers shall not be liable for:
In all cases where au328 is found to be liable, our aggregate liability to you in connection with any single event or series of related events shall not exceed the total value of your Wallet Balance (excluding Bonus Funds) at the time the claim arises or Rp 5.000.000, whichever is lower.
Gambling Risk Disclosure: Online gambling involves financial risk. The value of your Wallet Balance can decrease as a result of wagering, and there is no guarantee of profit. Never wager more than you can afford to lose. au328 is not responsible for gambling-related financial losses beyond the scope stated in this clause.
au328 collects, processes, stores, and protects your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with this document. By registering an Account, you consent to the data practices described in the Privacy Policy.
In summary, au328 uses your personal data to: verify your identity and eligibility; process deposits and withdrawals; prevent fraud and bonus abuse; comply with applicable anti-money-laundering obligations; and provide personalised promotional communications where you have consented to receive them. au328 does not sell your personal data to third parties for marketing purposes.
au328 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, au328 will notify active Players via email and/or a prominent notice on the Platform at least 7 days before the changes take effect. Non-material changes (such as typographical corrections, restructuring for clarity, or updates to contact information) may take effect immediately.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the Platform and request Account closure prior to the effective date of the change. Your Wallet Balance (net of incomplete bonus requirements) will be returned to your verified payment method upon closure.
These Terms & Conditions shall be interpreted and enforced in accordance with internationally recognised principles of commercial law applicable to online gaming platforms. au328 operates as an internationally licensed gaming platform; as such, disputes between au328 and Players are resolved through the Platform's internal dispute resolution process in the first instance.
If you have a dispute with au328 regarding your Account, a game outcome, a bonus, or a financial transaction, you must first submit a formal complaint to au328 customer support via live chat or email. au328 will acknowledge your complaint within 24 hours and issue a full written response within 5 business days. If you are not satisfied with au328's response, you may escalate your dispute to an independent mediator nominated by au328's licensing authority.
These Terms & Conditions are published in English. In the event of any conflict or ambiguity, the English-language version shall be the authoritative text.
If you have any questions about these Terms & Conditions, wish to exercise any right described herein, or need assistance with your Account, you may contact au328 through the following channels:
au328 customer support operates in English and Indonesian, 24 hours a day, 7 days a week, including all Indonesian public holidays (Idul Fitri, Idul Adha, Indonesian Independence Day, Nyepi, and others). For responsible gaming queries specifically, our support team can connect you with a specialist agent trained in player protection within minutes of your initial contact.
Support Hours: 24/7, 365 days a year — including Idul Fitri, Nyepi, and all Indonesian national public holidays. All times reference Western Indonesia Time (WIB, UTC+7) as the default operational time zone, with agents covering WITA (UTC+8) and WIT (UTC+9) zones as well.
These Terms are not just legal text — they reflect concrete operational commitments that au328 upholds for every account holder on the platform.
Verified Players receive e-wallet withdrawals in under 5 minutes and bank transfer withdrawals within 15 minutes on average. If your withdrawal takes longer than 30 minutes after verification, contact support and au328 will prioritise your case immediately.
Every au328 bonus publishes its wagering requirement, game weightings, expiry date, and maximum cashout cap before you claim it. No surprises, no buried footnotes. If any term is unclear, our support team will explain it before you commit.
All financial transactions and personal data on au328 are protected by 256-bit SSL encryption — the same standard used by BCA, BRI, and Mandiri online banking. Your funds and identity documents are never transmitted or stored in plain text.
au328 's support team operates around the clock with Indonesian-speaking agents available at all hours. Whether your query relates to a withdrawal, a bonus dispute, a KYC document, or a game result, you will reach a knowledgeable agent within two minutes via live chat.
au328 enforces a 21+ age policy with no exceptions. KYC identity checks are mandatory for all account holders, and accounts flagged as potentially underage are suspended pending document review. Protecting minors from gambling harm is a non-negotiable platform priority.
Every transaction on au328 — deposit, withdrawal, wager, and winnings credit — is denominated in Indonesian Rupiah with no hidden currency conversion fees. All major Indonesian banks and e-wallets are supported, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.
Our 24/7 support team is ready to clarify any clause, explain bonus conditions, or assist with your account. You can also explore the platform — all gaming, banking, and account features operate exactly as described in these Terms.
Visit the FAQ Login to au328 Responsible Gaming